Home/Services/Onboarding & Setup

Your team running HubSpot
in weeks, not months.

We don't just turn on HubSpot and hand you a login. We configure it around how your team actually works — pipelines, automation, permissions, integrations — and train everyone until they're self-sufficient.

Start Your Onboarding → Book a Discovery Call
The Problem
Most HubSpot onboardings set you up to fail.
You get a checklist, a few template workflows, and a "good luck." Here's what that looks like six months later.

40+ lifecycle workflows

Nobody knows which one fires when, they conflict with each other, and your lifecycle stages are a mess. We've untangled exactly this for clients — it's more common than you'd think.

Low adoption

Reps avoid the CRM because it doesn't match how they sell. Marketing can't trust the data. The platform you're paying thousands for sits half-used.

No training that sticks

A 60-minute webinar doesn't teach your team to use the system. You need role-specific training, documentation they can reference, and someone to call when things break.

How We Do It
A structured onboarding that actually transfers knowledge.
Every onboarding follows this arc. The scope and timeline scale with your plan.
01

Discovery & Audit

We map your existing processes, tech stack, data quality, and team structure. If you're already on HubSpot, we audit what's there.

02

Architecture & Config

Pipelines, lifecycle stages, properties, permissions, and automation — all configured to match how your team actually works.

03

Integrations & Data

Connect your existing tools, migrate data from legacy systems, deduplicate contacts, and set up sync rules. Clean from day one.

04

Training & Handoff

Role-specific training sessions, recorded walkthroughs, written documentation, and a branded client portal for post-launch tracking.

Sales Hub Professional
Three tiers to match your budget and ambition.
Every tier includes training, documentation, and a branded client portal. Add Commerce Hub for $1,500.
Essential Setup

Sales Hub

$1,500 4 weeks

Get your team closing deals in HubSpot fast.

  • Pipeline setup & CRM configuration
  • Activity logging & task queues
  • Sequences setup
  • Sales dashboards
  • 4 training sessions
  • Branded client portal
Get Started →
Enhanced Enablement

Sales Hub

$2,500 5–6 weeks

Adds forecasting, lead rotation, and AI prospecting.

  • Everything in Essential, plus:
  • Forecasting & lead rotation
  • Buyer intent & prospecting workspace
  • AI prospecting agent
  • Advanced dashboards
  • 5 training sessions
Get Started →
Comprehensive Transformation

Sales Hub

$4,500 6–8 weeks

AI forecasting, conversation intelligence, and leadership analytics.

  • Everything in Enhanced, plus:
  • AI forecasting
  • Conversation intelligence
  • Coaching dashboards
  • Quota attainment analytics
  • 6 training sessions
Get Started →
Marketing Hub Professional
Launch campaigns, score leads, and automate nurture.
Add Content Hub for $2,000–$5,000 depending on scope.
Essential Setup

Marketing Hub

$2,000 4 weeks

Quick launch for teams new to HubSpot marketing.

  • First campaign setup
  • Email templates, forms & CTAs
  • Social media connections
  • Traffic dashboards
  • 4 training sessions
  • Branded client portal
Get Started →
Enhanced Enablement

Marketing Hub

$3,500 5–6 weeks

Lead scoring, nurture workflows, and ad integrations.

  • Everything in Essential, plus:
  • Lead scoring models
  • Nurture workflows
  • Ad account integrations (Google, LinkedIn, Meta)
  • Buyer intent tracking
  • 5 training sessions
Get Started →
Comprehensive Transformation

Marketing Hub

$5,000 6–8 weeks

Advanced automation, AI personalization, and governance.

  • Everything in Enhanced, plus:
  • Multi-branch automation
  • AI personalization & smart content
  • Governance & brand controls
  • Custom executive dashboards
  • 6 training sessions
Get Started →
Service Hub Professional
Help Desk or Customer Success — we configure both tracks.
Essential Setup

Service Hub

$1,500 4 weeks

Get your support team off email and into HubSpot.

  • Shared inbox & ticket pipelines
  • Live chat & chatbot setup
  • Service dashboards
  • 4 training sessions
  • Branded client portal
Get Started →
Enhanced Enablement

Service Hub

$3,500 5–6 weeks

Routing, SLAs, Knowledge Base, and health scoring.

  • Everything in Essential, plus:
  • Automated routing & SLAs
  • Escalation rules
  • Knowledge Base & feedback surveys
  • Health scoring for at-risk accounts
  • 5 training sessions
Get Started →
Comprehensive Transformation

Service Hub

$5,000 6–8 weeks

AI Customer Agent, predictive health, and enterprise analytics.

  • Everything in Enhanced, plus:
  • AI Customer Agent
  • AI Knowledge Base Agent
  • Predictive health insights
  • Enterprise analytics dashboards
  • 6 training sessions
Get Started →
Customer Platform (All Hubs)
Marketing · Sales · Service · Commerce · Content · Data
Full platform adoption with cross-hub automation and 3 native integrations included in every tier.
Foundation Launch

Customer Platform

$7,500 6 weeks

Unified CRM setup with complete platform adoption.

  • Unified CRM configuration
  • 3 native integrations included
  • 1 campaign or workflow per Hub
  • 6 training sessions
  • Branded client portal
Get Started →
Enablement & Automation

Customer Platform

$10,000 8–10 weeks

Cross-hub automation with AI features enabled.

  • Everything in Foundation, plus:
  • Cross-hub automation (lead → deal → ticket)
  • AI features enabled across Hubs
  • Expanded dashboards
  • 3 native integrations included
  • 8–10 training sessions
Get Started →
Transformation & Intelligence

Customer Platform

$13,500 10–12 weeks

Full AI suite, Data Agent, and strategy workshops.

  • Everything in Enablement, plus:
  • Full AI suite & Data Agent
  • Custom Smart Properties
  • Executive dashboards
  • Strategy workshops
  • 10+ training sessions
Let's Scope It →
Add-Ons
Extend any onboarding with these common add-ons.

Additional Native Integration

$500

Pre-built HubSpot Marketplace connectors. We configure authentication, object mapping, and test data syncs.

AI Enablement

$1,200

Configure Breeze agents, AI features, and intelligent automation across your HubSpot Hubs.

Advanced Reporting Suite

$1,200

Custom executive dashboards, deal forecasting configuration, and multi-touch attribution reporting.

Custom Objects

$3,500–$5,000

Custom object architecture with associations, calculated properties, and data model design for complex business entities.

HubDB Dynamic Content

$3,000

Dynamic pages powered by HubDB tables — product catalogs, team directories, resource libraries, or custom portals.

Programmable Automation

$2,500+

Custom coded workflow actions, API calls, data processing, and business logic that goes beyond standard workflows.

Custom API Integration

Custom Quote

Bidirectional syncs, complex data mapping, and high-volume transfers for business-critical systems. Scoped per project.

Additional Training

$600 per 2 sessions

Extra role-specific training sessions for teams that need more hands-on guidance or new-hire onboarding.

A branded client portal built on HubDB with real-time task tracking, call schedules, resource library, and team contacts. Every onboarding client gets full visibility into project status — not a spreadsheet and a Zoom link. This is standard, not an add-on.
Your Client Portal
Full visibility into your onboarding — not a spreadsheet and a Zoom link.
Every onboarding client gets a branded, password-protected portal built on HubDB and Content Hub with real-time project tracking.
Real-Time Task Tracking

See exactly where your project stands — what's done, what's next, and who owns each task.

Weekly Assignments

Client vs. Pivot task assignments each week — so everyone knows who's doing what and when.

Call Schedule & Resources

Upcoming calls, session recordings, documentation, and team contacts — all in one place.

AI-Powered Support

Ask questions anytime. Our Customer Agent answers instantly from your project data — or escalates to a human.

HubDB Dynamic Tables Content Hub Pages Password Protected HubL Templating
Onboarding Tracker
Pivot onboarding tracker portal
Click to expand
Retainer Tracker
Pivot retainer tracker portal
Click to expand
Real Builds
Onboarding work we've actually shipped.

Multi-Regional Setup — Global Manufacturer

Complex onboarding for a global manufacturing company with US/Canada and European lead routing requirements and data quality standards across multiple business units.

What We Built
Regional lead routing with geographic segmentation, separate marketing workflows for US/Canada vs. European markets, data quality automation, and lifecycle management across business units.
Marketing HubLead RoutingRegional SegmentationData Quality

Full Platform Implementation — Electronics, 201–1,000 employees

Started as onboarding across all three Hubs, now a retained client. Custom structure built while maintaining legacy processes for faster team adoption.

What We Built
Full Marketing, Sales, and Service Hub implementation including email templates, landing pages, form strategy, lead scoring models, and integration work — then transitioned to ongoing retainer.
All 3 HubsEmail TemplatesLead ScoringRetainer Transition

Multi-System Integration — Financial Services, 51–200 employees

Onboarding that required untangling 40+ conflicting lifecycle workflows and connecting three external systems into a unified HubSpot data model.

What We Built
Programmable automation, CRM restructure, and Salesforce sync — all working together. Lifecycle workflows reduced from 40+ to a clean, maintainable set.
CRM ImplementationProgrammable AutomationSalesforce SyncWorkflow Cleanup

Telecom Onboarding — 51–200 employees

First-time HubSpot adoption for a telecom company. Process mapping, sales enablement, marketing automation, and full team training to build better CRM habits.

What We Built
Complete onboarding with process-first approach — mapping existing workflows before configuring HubSpot, then training sales and marketing teams on adoption best practices.
HubSpot OnboardingCRM MigrationSales EnablementTeam Training
★★★★★
"Dream Team"
Pivot has helped us with a full implementation and onboarding for all three HubSpot hubs; service, sales, marketing. They worked with our team to develop a custom structure while maintaining some legacy processes — ensuring faster adoption.
Sansivero, G.
Electronics · 201–1,000 employees
HubSpot Onboarding, CRM Implementation
Why Pivot

Onboarding that builds confidence, not dependency.

Our goal isn't to make you need us forever. It's to get your team running HubSpot confidently — with the documentation, training, and architecture to grow on your own. When you do want ongoing support, we're here for that too.

90.8%
Client retention rate
Since 2014
HubSpot Partner
Ready?
Let's make HubSpot work the way it should.
Whether you're evaluating HubSpot or ready to optimize, a quick call is the fastest way to see if we're a fit.
Book a Call → Claim Free Audit