People who've done the job you're doing.
You work with the people who run Pivot.
FounderJane Johnson
Founder and Solutions Architect
A HubSpot Solutions Partner since 2014. As Pivot’s Solutions Architect, Jane designs builds that solve client challenges and create real value, working across every team, especially leadership and owners. Fueled by coffee. Beloved by four cats, including Oscar.
Client growthChrista Bender, CTS
Director of Client Growth
A HubSpot Certified Trainer and Pivot’s resident Service Hub expert. Christa helps clients carry out their plans and scale HubSpot, writing custom coded actions and bringing firsthand inside sales experience. She’s walked the walk. Off the clock: AV CTS instructor and avid cyclist.
AISandy Caniff
Director of AI Enablement
A Certified HubSpot Admin, AEO expert and Claude specialist. Sandy builds Pivot’s AI agents and free tools, sets up AEO so clients get cited by AI engines, and has mastered AI prompting and Claude Design. Based in Orlando with a new baby and two very good doodles.
EngineeringChandler Bolton
Lead HubSpot Engineer
Certified across every HubSpot technical track, Chandler takes on the integrations no native connector handles: systems never connected to HubSpot, and legacy languages most developers won’t touch. Based in Dallas, outnumbered by two kids, two dogs and a cat.
OnboardingWendi Miller
Director of Client Onboarding
A former high school and college educator with a master’s in art history. Wendi leads Pivot’s onboarding, making complex platforms feel surprisingly approachable for every team. Planning a trip to Italy? She’s the best tour guide you’ll ever have.
Oscar
AI agent · Tier 1 support
Oscar answers first on chat, on the phone at (425) 699-3356 and by email at oscar@pivotslc.com, any time of day. He handles common questions, how-tos and routing, answers support tickets automatically, and hands anything complex to the right person on the team with the whole conversation attached.
Built by Pivot with HubSpot’s Customer Agent for chat, Service Hub for tickets and Aircall for voice. It’s the same kind of agent we build for clients.
Named after one of Jane’s four cats.
A small senior team, with room to grow
Five full-time people, so the person who scopes your project is the person who builds it, and you never get handed to a junior team. For bigger projects we add contract and partner specialists we’ve worked with for years, managed by us, under the same fixed price. You get one team and one point of contact, however big the project gets. Oscar, our AI agent, isn’t in that count: he answers first, and hands anything complex to one of the five of us.
Why we only work with HubSpot.
We spent years looking for the right platform for our clients. When we found it, we stopped looking.
- 2005 · Pivot foundedStarted by Jane after working inside an AV manufacturer. Our early work was content, and it won Stevie Awards and other content awards. We got into marketing automation and sales enablement early.
- The searchWe were a Marketo partner, then worked with Act-On, SharpSpring, ActiveDemand and Campaigner. Each was too costly, too complicated or too thin on the sales side for our clients.
- 2013–2014 · We found HubSpotWe found HubSpot in 2013, and in 2014 became a HubSpot partner and a customer, running our own business on it.
- 2025 · Platinum againWe’ve reached Platinum more than once, most recently in 2025, and we’re working toward Diamond.
- Today · HubSpot onlyWe only work with companies on HubSpot or evaluating it. It’s that good, and HubSpot keeps making it better. We’ve evolved with the technology and the market: today we automate and improve marketing, sales, service, operations and revenue on HubSpot’s Agentic Customer Platform.
Four things we won't compromise on.
Context first
Your data, knowledge and rules before features, so reporting, automation and AI work from day one.
Straight answers
What you need, what you don’t, and one fixed price before we build.
Built to last
Monitoring, documentation and training, so the setup still works a year later. It’s why clients stay.
Show, don’t claim
Live demos, free tools and real builds. We describe clients by what they do, never by name.
What twenty years adds up to.
Will we still be here in three years? Yes.
The biggest risk with a HubSpot partner isn’t the first project. It’s being acquired, absorbed or gone when you need them. Here’s why that doesn’t apply to Pivot, and what protects you if it ever did.
Founder-owned and not for sale
Jane founded Pivot in 2005 and still runs it. The partner you start with is the partner you’ll have in three years.
Profitable, with no debt
No debt and no outside investors pushing for an exit, so nobody is waiting to sell Pivot.
You own everything we build
Your configuration lives in your HubSpot. Custom code lives in a GitHub repo you own, with documentation. Your team or another partner could pick it up without starting over.
Talk to leaders like you
We’ll connect you with 2–3 founders, CEOs or CFOs from clients your size and in your industry. Most take a 20-minute call. We don’t list names publicly, but we’ll introduce you.
Why 93.7% matters if you’re moving to HubSpot
Moving your team to HubSpot takes real time and money, so you need to know it will work. Our retention shows what happens after the move: once we’ve onboarded your team and set HubSpot up, you stay on it, because your team uses it and it’s paying off. We help you succeed with HubSpot, and our numbers show it.
How it’s measured: HubSpot calculates this on our partner dashboard. It’s the share of revenue retained from the clients we manage, averaged over the last 12 months as of October 2026, and it counts every cancellation and downgrade. Most of our work is month to month, so clients stay because it’s working, not because a contract says so.
Five questions to ask before approving HubSpot
Ask any partner, including us. If they can’t answer all five honestly, that’s your answer.
- What’s the all-in cost over 3 years?HubSpot licenses, implementation and ongoing support, not just year one.
- How will it connect to our critical systems?Your ERP, accounting and industry software, and who keeps those connections running.
- What’s the plan if it isn’t working in year one?What gets measured, when, and what happens if the numbers don’t move.
- Who owns the data, the setup and the custom code?It should be you, in writing, with documentation.
- What does year three look like?Are we still relying on the partner, or have we built our own capability?
We start where we have experience.
These are the industries we know best. We also work with any B2B team that wants more from HubSpot.
Professional services
Retainers, time tracking and partner attribution, on the same Clockify-to-HubSpot sync that runs our own client portal
Talk to us →Nonprofits
Donor management synced with HubSpot, so campaigns run on real giving history, like the two-way Bloomerang sync we built for a nonprofit
Talk to us →What clients say about working with us.
Pivot can help you turn a small in-house team into a powerhouse of HubSpot knowledge. Their tenacious support of a custom integration on our difficult ERP system was invaluable. Run, don’t walk, to Jane and her Pivot team!
You can rely on Jane, Christa, and their team whenever you need HubSpot CRM assistance. Turnaround times are fast. Pivot has helped us with responsive email templates, landing pages, forms, lead scoring, integrations, and more.
Pivot has been an absolute joy to work with. The entire team is smart, helpful, and explains things in a way that anyone on our team can understand. I cannot recommend them high enough.
Our own business runs on HubSpot.
The same stack we set up for clients runs Pivot: HubSpot, our AI agents, prospecting tools and integrations. You can watch it work.
Pivot · 145 E State Street, Suite 521, Farmington, Utah 84025
What you'll want to know.
How long has Pivot been in business?
Since 2005. Pivot has been a HubSpot partner and customer since 2014 and is a Platinum tier HubSpot Solutions Partner. We work only with companies on HubSpot or evaluating it.
How big is the Pivot team?
Five full-time people, plus Oscar, our AI agent. The person who scopes your project is the person who builds it. For bigger projects we add contract and partner specialists we've worked with for years, managed by us, under the same fixed price.
What does 93.7% gross revenue retention mean?
It's the share of revenue retained from the clients we manage, calculated by HubSpot on our partner dashboard and averaged over the last 12 months as of October 2026. It counts every cancellation and downgrade, and most of our work is month to month.
Will Pivot be acquired?
No. Pivot is founder-owned and not for sale, profitable, with no debt and no outside investors. Your configuration lives in your HubSpot and your custom code in a GitHub repo you own, so your team or another partner could pick it up without starting over.
What industries does Pivot work with?
We go deepest in AV, manufacturing, solar, home services, tech and SaaS, and fintech, and we work with any B2B team that wants more from HubSpot.
Let's talk about what you need HubSpot to do.
Fifteen minutes with Jane. You'll leave knowing what to fix first, whether or not we work together.